Shipping & Return Policy
FAQ
Shipping Policy
How do I track my order?
All orders come with tracking, and you'll receive a tracking link via email once your order is on its way.
Please note that if your products are shipping from another country, your order may be handled by multiple couriers. As a result, the initial tracking number provided may change during the delivery process.
While you should receive notifications about any tracking number changes, we recommend keeping an eye out for any additional tracking numbers associated with your order to ensure a smooth delivery experience.
If you have any questions regarding your tracking or shipment status, feel free to reach out to us at info@minitigress.com.
When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out.
The shipping time depends on your location and where your order is being fulfilled, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Will I be charged customs for my order?
Please note that international orders may be subject to additional customs and tax fees imposed by your local customs office.
Mini Tigress Studio is not responsible for these charges.
Customs policies vary by country, so we recommend contacting your local customs office to inquire about any applicable duties and taxes.
For further assistance or information regarding potential charges, feel free to reach out to us at info@minitigress.com.
My order hasn't arrived yet. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any errors in the delivery address.
- Contact your local post office to inquire about the status of your package.
- If applicable, check with your neighbours to see if the package was delivered to them.
- If none of these steps resolve the issue, please reach out to us at info@minitigress.com with your order number for further assistance.
I want to make a purchase, but you don't ship to my country. Is there anything else I can do?
Although we only ship to a certain amount of countries at the moment, we are looking to expand our delivery to a wider market.
Please let us know you are interested in getting our products, by sending us a message!
FAQ
Return Policy
What is your return policy?
We strive for your complete satisfaction with your purchase from Mini Tigress Studio.
While we do not typically offer returns or exchanges, we are committed to addressing any issues with your order promptly.
Please reach out to us at info@minitigress.com if you encounter any problems.
Do you offer refunds?
Refunds are available for customers who receive incorrect or damaged items.
If you've received the wrong items or your order has arrived damaged, please contact us with photos of the issue at info@minitigress.com, and we'll assist you with the best solution as soon as possible.
Can I exchange an item for a different size or colour?
Unfortunately, we do not offer exchanges at this time.
This is because our business model operates on a made-to-order basis, ensuring that each product is specifically crafted for our customers upon ordering.
If you have concerns about sizing, please refer to our sizing charts provided in the product description section.
If you believe you've received a mislabeled item, please notify us within a week of receiving your order with your order number and photos of the mislabeled item, and we'll work to resolve the issue as quickly as possible.
What should I do if I received a wrong or damaged product?
We are very sorry for any inconvenience caused by receiving a damaged product.
Please email us at info@minitigress.com within a week of delivery with photos of the damaged product, your order number, and any additional details. We'll promptly address the issue and provide a resolution.
🌿 C02 Offsetting
What are CO2 emissions?
CO2 dioxide is the most common greenhouse gas that comes from burning fossil fuels, manufacturing, agriculture, and other economic activities, contributing to global warming.
There are other gases responsible for climate change, however, for the ease of calculations, they’re all quantified in one single metric called CO2 emissions.
What's CO2 offsetting?
CO2 offsetting is a practice of funding external projects that reduce or absorb CO2 emissions equal to one’s personal or business CO2 footprint.
Offsetting projects include activities such as reforestation, renewable energy production, community projects, etc.
What’s the average footprint of a product?
In average a product emits 16.89 lbs (7.66 kg) of CO2.
The number might change from year to year as we base it on previous year’s data.
Got any other questions?
Please feel free to reach us out at info@minitigress.com
or send us a message below.